Sundance Resort Check-in Information

Check in time: 4:00pm

Check out time: 10:00am

As housekeeping needs to prepare the unit for the next guests, we ask that you please adhere to check out time

Upon your arrival at Big White, please proceed to the 24 hour check in desk at Sundance Resort. A security deposit, equivalent to one night at rack rate, is compulsory at check in. Cash or the original credit card used to make the booking is required for the security deposit pre-authorization.

Building Information

Black Forest - to the East of the Village Centre
Skiing Access
Ski out to the base of the Bullet Chair lift
Building Access
Ski Storage
Ski/Board equipment must be stored in the Ski lockers – located on first floor
Parking Access
One underground parking spot per unit. Max height 7ft 4in. For additional vehicles, parking is available at the Happy Valley parking lot. Permits are required and can be obtained from Central Mountain Check In free of charge for guests of Big White Central Reservations
Bedding and towels are provided in the room. Rooms serviced daily
Washer/Dryer in all 1 & 2 bedroom units, townhomes, & cabins. No facilities in studio units however paid service through front desk available.


Important Notices to Guests

  • Minimum age to rent a unit is 21 (ID will be required at check in).
  • All accommodation is strictly NON-SMOKING.  Violations of this policy will result in fines being charged.
  • Only a select amount of units are dedicated as “pet friendly”.Most accommodations DO NOT ALLOW PETS. Violations of this policy will result in fines being charged. 
  • Please note, the burning of candles, incense or any other burnable material is not allowed in the hotel rooms.
  • To ensure that all guests have an enjoyable holiday, quiet time is enforced between the hours of 11.00pm to 7.00am
  • Upon each check out – our housekeeping department takes an inventory of all items in the unit. Should you decide to visit family or friends in another unit, please be careful not to transport any items (eg Glasses, Coffee Mugs, Towels, linen etc) These items will be treated as missing and billed to your credit card
  • All SunDance Condos are owned by people like you and me. We ask that you please treat the properties with the same respect as your own home
  • SunDance has a Theatre Room, Kids Room, Fitness Room, an outdoor Pool with waterslide and hot tub - so don’t forget your bathing suit! Children must be 8 years or older to use the hot tub. Please note the amenities are for SunDance guests only.

Did You Know?

  • Photos of all SunDance Units and Resort Maps are available on our website –
  • Discounted pre – booked lift passes, lessons & rentals are ready for you when you check in
  • If you require transfers from the airport, these must be purchased in advance through Central Reservations. In order to guarantee transfer please contact us at least 72 hours prior to arrival/departure. 
  • Night Skiing operates Tuesday through Saturday (mid December -  mid March) and is included in all multi day lift passes
  • Daycare is available for children 18 months to 5 years. Advance Reservations are strongly recommended and can be made by contacting the Ski School on (250) 491-6101 or
  • Groceries and Liquor are available on the mountain at “The Market” – located in the Whitefoot Lodge. Other options are listed on our website - Grocery & Food Services
  • Sorry, but Big White Central Reservations does not have any cots, rollaway beds or playpens. The Tiny Tourist offer a full range of baby equipment rentals -

Phone Numbers You Should Know

Central Mountain Check In Desk – 24hrs

Phone: 250.491.6177

Big White Ski School

Local: 250.491.6161
Toll Free: 1.866.491.9040

Big White Concierge Desk

Local: 250.491.6111

Road Report

Local: 1.800.550.4997

We hope you have an enjoyable vacation, here at Big White Ski Resort!

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