Sundance Resort Check-in Information

We look forward to welcoming you to Big White Ski Resort, Canada’s favourite family resort!

Check in time: 4:00pm

Check out time: 10:00am

Upon your arrival at Big White, please proceed to the 24 hour check in desk at Sundance Resort. A security deposit equivalent to one night at rack rate is required at time of check-in.  Cash or the original credit card used to make the booking is required for the security deposit pre-authorization.

Sundance Resort Building Information


Black Forest - to the East of the Village Centre

Building Access


Skiing Access

Ski out to the base of the Bullet Chair lift

Ski Storage

Ski/Board equipment must be stored in the Ski lockers – located on first floor. (Skis/boards are not permitted in the units)

Parking Access

One underground parking spot per unit. Max height 7ft 4in. No trailers or oversized trucks (longer than 18 ft and wider than 6ft 8in). For additional vehicles, parking is available at the Happy Valley parking lot. Permits are required and can be obtained from Central Mountain Check In free of charge for guests of Big White Central Reservations

Internet Access

Free Wireless Internet is available for guests staying at this property


Bedding and towels are provided in the room. Rooms serviced daily


Washer/Dryer in all 1 & 2 bedroom units, townhomes, & cabins.  No facilities in studio units however there is a paid service through the front desk.

Did You Know?

  • If you require transfers from the airport, these must be purchased in advance through Central Reservations. In order to guarantee transfer please contact us at least 72 hours prior to arrival/departure. 
  • Night Skiing operates Tuesday through Saturday (mid December - mid March) and is included in all multi day lift passes
  • Soap, shampoo, hand cream, toilet paper, tissues, dish soap, dishwasher soap, paper towels, tea towels, dish cloths are provided. Coffee pack, creamer, sugar provided for first night only. No other condiments, paper or food items are supplied.
  • Sorry, but Big White Central Reservations does not have any cots, rollaway beds or playpens. The Tiny Tourist offer a full range of baby equipment rentals -

Important Notices to Guests

  • Minimum age to rent a unit is 21 (ID will be required at check in)
  • As housekeeping needs to prepare the unit for the next guests, we ask that you please adhere to check out time
  • All accommodation is strictly NON-SMOKING. Violations of this policy will result in fines being charged. 
  • Only a select amount of units are dedicated as “pet friendly”.  Most accommodations DO NOT ALLOW PETS.Violations of this policy will result in fines being charged.
  • No incense or any other burnable material is allowed in the units.  Any damage from candle usage will be charged as guest damage.
  • To ensure that all guests in the building have an enjoyable holiday, quiet time is enforced between 11.00pm & 7.00am.
  • Upon each check out – our housekeeping department takes an inventory of all items in the unit. Should you decide to visit family or friends in another unit, please be careful not to transport any items (eg. glasses, coffee mugs, towels, linen etc) These items will be treated as missing and billed to your credit card.
  • All Sundance Resort condos are owned by people like you and me. We ask that you please treat the properties with the same respect as your own home!
  • SunDance has a Theatre Room, Kids Room, Fitness Room, an outdoor Pool with waterslide and hot tub - so don’t forget your bathing suit! Children must be 8 years or older to use the hot tub. Please note the amenities are for SunDance Guests only. 

Phone Numbers You Should Know

Sundance Check In Desk – 24hrs

Phone: 250.491.3272

Big White Ski School

Local: 250.491.6161
Toll Free: 1.866.491.9040

Big White Concierge Desk

Local: 250.491.6111

General Resort Inquiries

Local: 250.765.3101

Road Report

Local: 1.800.550.4997

We hope you have an enjoyable vacation, here at Big White Ski Resort!

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