Prize Letter Cancellations

Big White Central Reservations Booking and Cancellation Policies

Prize Letter Reservations Made Outside 30 Days of Arrival:

  • From the date of the original booking, Prize Letter bookings can be moved or cancelled up to 30 days prior to arrival. (ie if you book your reservation on October 10th for December 10th, you will have up until November 10th to cancel). 
  • Prize letters are non-transferable or redeemable for cash and are subject to availability.
  • Prize letters are valid for the 2017-2018 ski season only and exclude the following dates: December 22, 2017 to January 2, 2018; February 9 - 12, 2018; February 16 - 22, 2018 and March 9 – 24, 2018.  Valid until April 7, 2018.
  • Unused portions of your prize letter booking cannot be used for any other bookings with Big White Central Reservations.
  • The minimum age to rent a unit is 21 years old except Bullet Creek Cabins and Towering Pines which is a minimum of 25 years old and Stonebridge Lodge which is a minimum of 23 years old (Each adult must be over the age of 23, except in a family group containing multiple generations of related individuals).
  • Upon check-in all guests are required to provide the credit card used for their booking as a security deposit pre-authorization of the first nights rack room charge or $100, whichever is the greater per unit. Please note a pre-authorization is not an additional charge, rather a hold on funds as a security deposit which is then released back on your credit card following check-out.   

 

Prize Letter Reservations Made Within 30 Days of Arrival:

  • Big White Central Reservations does not allow guests to move, upgrade, or cancel prize letter bookings within 30 days of arrival.
  • Prize letters are non-transferable or redeemable for cash and are subject to availability.
  • Prize letters are valid for the 2017-2018 ski season only and exclude the following dates: December 22, 2017 to January 2, 2018; February 9 - 12, 2018; February 16 - 22, 2018 and March 9 – 24, 2018.  Valid until April 7, 2018.
  • Unused portions of your prize letter booking cannot be used for any other bookings with Big White Central Reservations.
  • The minimum age to rent a unit is 21 years old except Bullet Creek Cabins and Towering Pines which is a minimum of 25 years old and Stonebridge Lodge which is a minimum of 23 years old (Each adult must be over the age of 23, except in a family group containing multiple generations of related individuals).
  • Upon check-in all guests are required to provide the credit card used for their booking as a security deposit pre-authorization of the first nights rack room charge or $100, whichever is the greater per unit. Please note a pre-authorization is not an additional charge, rather a hold on funds as a security deposit which is then released back on your credit card following check-out.  

 

Please note if you have purchased your prize, you can purchase Trip Insurance for the amount paid. 

This insurance can be bought within 48 hours of making your reservation.  If you have missed this deadline and are interested in purchasing this insurance please contact Big White Central Reservations.

Confirmations:

  • To ensure your holiday has been booked accurately, we ask that you carefully review your confirmation to ensure the following information is correct:           
  • Dates of Travel
  • Location of your accommodation and room type
  • Additional activities such as lift passes, airport transfers,rentals etc...

 

If there are any details which are not correct, please contact us as soon as possible to make the appropriate changes.

If you have any questions regarding our booking cancellation or deposit policies please contact us at:

1 800 663 2772 or 250 765 8888 or by email at cenres@bigwhite.com

Thank you for booking with Central Reservations and we look forward to seeing you this season!

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