Chateau Big White Check-in Information

Check in time: 4:00pm

Check out time: 10:00am

As housekeeping needs to prepare the unit for the next guests, we ask that you please adhere to check out time

Upon your arrival at Big White, please proceed directly to the 24 hour check in desk at the Chateau Big White. A security deposit, equivalent to one night at rack rate, is compulsory at time of check in. Cash or the original credit card used to make the booking is required for the security deposit pre-authorization.

Building Information

Central Village
Skiing Access
Ski out the door onto the Hummingbird Beginner Run
Building Access
Ski Storage
Ski equipment must be stored in the Ski lockers– located on the 2nd level near the elevator (Skis/boards are not permitted in the units)
Parking Access
One underground parking spot per unit. P1 Max height 7ft. P2 Max height 7ft 6in. For additional vehicles, parking is available at the Happy Valley parking lot. Permits are required and can be obtained from Central Mountain Check In free of charge for guests of Big White Central Reservations
Internet Access
Wireless Internet is available, pay per use hot spots
Bedding and towels are provided in the room. Rooms serviced daily
Shared facilities (coin operated)


Important Notices to Guests

  • Minimum age to rent a unit is 21 (ID will be required at check in)
  • All accommodation is strictly NON-SMOKING. Violations of this policy will result in fines being charged. 
  • Chateau Big White DOES NOT ALLOW PETS.  Violations of this policy will result in fines being charged. 
  • Please note, the burning of candles, incense or any other burnable material is not allowed in the hotel rooms.
  • All calls made from your hotel room will be added to your bill and presented upon check out
  • To ensure that all guests in the building have an enjoyable holiday, quiet time is enforced between 11:00pm to 7.00am.
  • Upon each check out – our housekeeping department takes an inventory of all items in the unit. Should you decide to visit family or friends in another room, please be careful not to transport any items (eg. glasses, coffee mugs, towels, linen etc). These items will be treated as missing and billed to your credit card.
  • The Chateau Big White has an outdoor communal hot tub - so don’t forget your bathing suit!
  • • Shampoo, conditioner, body lotion, soap, tissues, toilet paper, coffee/tea, sugar/sweetener & creamer are provided & replaced daily. Dish soap, dish cloths and tea towels are also provided.
  • All Chateau Big White Rooms are owned by people like you and me. We ask that you please treat the properties with the same respect as your own home.

Did You Know?

  • Photos of all Chateau Big White's rooms and Resort Maps are available on our website –
  • Discounted pre – booked lift passes, lessons & rentals are ready for you when you check in
  • If you require transfers from the airport, these must be purchased in advance through Central Reservations. In order to guarantee transfer please contact us at least 72 hours prior to arrival/departure. 
  • Night Skiing operates Tuesday through Saturday (mid December -  mid March) and is included in all multi day lift passes
  • Daycare is available for children 18 months to 5 years. Advance Reservations are strongly recommended and can be made by contacting the Ski School on (250) 491-6101 or
  • Groceries and Liquor are available on the mountain at “The Market” – located in the Whitefoot Lodge. Other options are listed on our website - Grocery & Food Services
  • Sorry, but Big White Central Reservations does not have any cots, rollaway beds or playpens. The Tiny Tourist offer a full range of baby equipment rentals -

Phone Numbers You Should Know

Central Mountain Check In Desk – 24hrs

Phone: 250.491.6177

Big White Ski School

Local: 250.491.6161
Toll Free: 1.866.491.9040

Big White Concierge Desk

Local: 250.491.6111

Road Report

Local: 1.800.550.4997

We hope you have an enjoyable vacation, here at Big White Ski Resort!

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